Frequently Asked Questions
Note: Please read our FAQs before sending us a message.
In this case, please kindly check in INBOX, SPAM MAIL & JUNK MAIL and you will see a confirmation email from us. In case you still don’t see it in those mail boxes, please contact us at [email protected] to get updated manually.
Please find it at this page: SHIPPING & DELIVERY
Normally, it will come sooner than estimated time. Sometimes it will take longer because of unexpected reasons like weather, transit issues, flight cancelation, local post office policy, customs, …
After you receive your tracking number, it will take about 5-7 days for processing. Then, when the package is sent out, the tracking number will be updated on 17track.net and you can follow its status.
In this case, please follow these steps before reaching out to us:
Don’t worry! For some cases, your item will be held by the custom, awaiting for your claim. Please contact your post office to get support on this case. After you follow their guidance, the package will be released by the customs and transferred to your local post office.
We only accept returns, refunds and exchange for some reasons: Not exactly what you ordered, wrong printed objects, wrong color and size caused by our mistakes.
We DO NOT accept returns and refunds if you just do not like the item when you receive it. All the item details have been clarified on our website.
If you are a company or enterprise customer, we are very happy to provide invoice for you to work with your accountant if you need. Please send us a message and we will help you.
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