RETURNS & REFUNDS

1. RETURNS

  • We only accept returns, refunds and exchange for some reasons: Not exactly what you ordered, wrong printed objects, wrong color and size caused by our mistakes.
  • We DO NOT accept returns and refunds if you just do not like the item when you receive it. All the item details have been clarified on our website.
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
  • To complete your return, we require a receipt or proof of purchase
  • Please do not send your purchase back to the manufacturer
  • There are certain situations where only partial refunds are granted (if applicable
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

2. REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We only process the refunds when we receive the returned items.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In case you want to cancel your order to get refund while your products have been produced already and not sent out yet, please make the payment of 3$ – 7$ (depending on order value) for processing fee (producing, payment gate fee, workpiece product). This fee will be deducted from your refund amount. If your products have been sent out already, we will do not resolve your inquiry about the cancellation.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to our returning warehouse:

Receiver Name: Vu Quoc Dinh
Shipping Address: 58 Tran Dang Ninh
Shipping City: Nam Dinh
Shipping Province: Nam Dinh
Shipping Zip Code: 420000
Shipping Phone number: 0355000550
Shipping country: Vietnam (Country Code: VN)

You will be responsible for paying for your own shipping costs for returning your item and payment gate fee. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.